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Copyright © 2024 Blackbaud, Inc. All Rights Reserved.

Privacy Policy

Blackbaud, Inc. and its subsidiary Smart, LLC (collectively, "Blackbaud") is committed to protecting your privacy. This Privacy Policy ("Policy") provides you with information concerning our practices and procedures as they relate specifically to information we collect at our website and information provided to us by parents, students, and schools in connection with use of our solution Blackbaud Tuition Management (also referred to as the "Solution"). If you have additional questions or would like further information on this topic, please feel free to write to us at privacy@blackbaud.school. By visiting this website, using Blackbaud Tuition Management, or otherwise providing us your information, you are accepting the practices described herein. We may update this Policy from time to time, so please check this Policy periodically for changes.

The Basics

Schools contract with us to provide Blackbaud Tuition Management and we act as their agent for the purpose of billing and accepting payments from families of schools’ students (“Families”). This means we collect data from two types of users: Families and individuals who work for or are otherwise authorized users of our school customers (“School Users”). If we use data differently for one user group versus another, we will note it below. As a service provider for our Schools, our use of Family and School User data is governed by our contracts with Schools. To the extent that a School contract contains restrictions on data use that contradict with anything below, the contract provision will prevail

Collecting your Personal Information

We do not collect any personal information about you unless you choose to provide it to us voluntarily. We define "personal information" as information that personally identifies you or allows us to contact you. Such information might include your phone number, name or email address. Generally, this information is requested when you are asked to register before entering a contest, subscribing to e-mail newsletters, completing an online survey, joining a limited-access premium site, viewing premium-level resource information, enrolling in the Solution as a Family or School User, or when requesting information about or purchasing the Solutions. If you encounter a screen, page, or form that requests information you do not want to share with us, do not enter the information and do not proceed with that screen, page, or form. If you are a Family, personal information may include your credit card or other financial information we need to process payments on behalf of our Schools

You can personalize your experience by becoming a registered user. If you ever want to review or update your profile, simply visit parent.blackbaud.school or blackbaud.school, as applicable, and edit your account information. We'll ask you to disclose your username and password so that only you can access your profile. Your account information is secure and is accessible by using a password that you select. Do not share your password with anyone. We also collect data through the use cookies as described below.

In the last 12 months, Blackbaud has collected data in the following categories:

Category

Examples

Identifiers

Name, postal address, email, IP address

Commercial or transactions information

Your School’s purchase of the Solution, Family’s payment through the Solution

Internet/Solutions activity

Your interaction with our websites or Solution

Professional information (School Users only)

Role at your School

Use of your Personal Information

In addition to the purposes described when we collect data from you, we may use your personal information in the following ways:

Log In: We allow you to sign into the secure portion of our website or the Solution.
For Families: If you are a Family enrolled in a Blackbaud Tuition Management, we will also use your personal information to take actions you request when you use the Solution, such as processing requested payments or donations to your School.
For School Users: If you’re a Blackbaud customer, we may use your personal information to provide services you request (like Customer Support) and in connection with payments under your contract with Blackbaud. We may contact you about promotions, customer stories, Blackbaud news and updates, or thought leadership content. We may send these communications via email or postal mail, call your School, or serve you advertisements on our website and others. If you would no longer like to receive such emails, please follow the “Unsubscribe” instructions at the end of each email. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process. To opt out of being contacted by any other communication methods, please contact us at webmaster@blackbaud.com.
Improving Blackbaud: We use aggregated and personal information about you and your use of our websites and the Solution to develop, improve, and test those services.
Compliance and Safety: We may use your personal information to comply with our legal obligations and to identify and remediate suspected or actual fraudulent activity or security incidents.

We will not sell, license, transmit or disclose your personal information outside of Blackbaud or its affiliates without notice to you unless (1) you expressly authorize us to do so, (2) it is necessary to allow our service providers, representatives, or agents to provide services for or to us, (3) it is necessary to provide our products or services to you, (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing or other agreements (School Users only), (5) it is necessary or we deem it appropriate in connection with a sale of all or substantially all of the assets or business of Blackbaud or its affiliates, a sale of stock or equity interests of Blackbaud or its affiliates, or the merger of Blackbaud or its affiliates into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Blackbaud is not the survivor, (6) it is necessary to protect and defend the rights or property of Blackbaud or its affiliates, (7) it is necessary to act in urgent circumstances to protect the personal safety of Blackbaud's customers, visitors to Blackbaud's website or the public, or (8) otherwise as we are required or permitted by law.  We occasionally contract with other companies to provide limited services on our behalf. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose unless required by law.

California Consumers

The California Consumer Privacy Act (the “CCPA”) affords California consumers additional privacy protections, including the right to know what information we collect, disclose, and sell, as well as the right to request deletion of your data and to opt out of the sale of your data. Businesses can’t discriminate against you for exercising any of these rights. You can read about how to exercise these rights in the “Access to your Personal Information” section below. For a description of the data we collect and the categories of sources of such information, please refer to the “Collecting Your Personal Information” section above. We use this data for the purposes outlined in the “Use of your Personal Information” section and we disclose this information for business purposes as set forth in that section.
Blackbaud does not sell your personal information.

Information Collected from Children

www.blackbaud.school is a general audience site, and we do not knowingly collect information from children or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using our website or the Solution. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age.

Access to your Personal Information

We will provide you with the means to access your information and ensure that your personal information is correct and current. If you are a registered user of our website, you may access, review, and update this information at any time on parent.blackbaud.school or blackbaud.school, as applicable. Registered users can view and edit personal information they have already given us. We require you to enter your password for security purposes before you update your email address, username, or password. If you want your personal data to be removed from our systems:

Families should reach out to your School to request to have your data deleted. Since we act on your School’s behalf to provide the Solution, we ask them to authorize the removal of your data so that they can make other arrangements for your Family’s payment of tuition.
School Users can request their data be deleted by contacting privacy@blackbaud.school.

Security of your Personal Information

We restrict access to personal information collected about you at our website to our employees, our affiliates' employees, those who are otherwise specified in this Policy, or others who need to know that information to provide services to you or in the course of conducting our business operations or activities. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Blackbaud employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies. Inside Blackbaud, data is stored in password-controlled servers with limited access. We comply with the Payment Card Industry Data Security Standards for processing and storing credit card data.

Links to Other Websites

For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

Use of Cookies

A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them. We may use cookies for a number of purposes-for example, to maintain continuity during a user session, to gather data about the usage of our website and the Solution for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website or the Solution. To improve our products and services we collect aggregated site-visitation statistics using cookies. When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the website previously. Our cookies will track only your activity relating to your online activity on the website or the Solution, and will not track your other Internet activity. Our cookies do not gather personally identifiable information. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our the Solution or website features. For example, if you choose to not have your browser accept cookies from the website, you will need to re-enter your personal information each time that you attempt to access premium information. Certain pages on our websites contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website.

Contests, Sweepstakes and Other Promotions (School Users only)

On our website, School Users may wish to participate in contests, sweepstakes and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our websites with others and sending email invitations.  If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, email address, date of birth and telephone number. In connection with any contests, sweepstakes and other promotions that we may offer from time to time via the website, we use the information you provide to administer the contests, sweepstakes and other promotions. We also may use the information to communicate with you, or the other people you select, about our products and services or our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services. As mentioned above, if you create a profile and submit an entry in connection with a contest or promotion, your name, profile and entry, but not your email address, phone number and age, will be visible to other website users. We will not use information you provide about other people for any purpose except the purpose you direct without first getting their consent.

Transfer of Information

This is a United States-based website and is subject to United States law. When Blackbaud collects personal data of individuals located in the European Union, United Kingdom, or Switzerland, we may transfer such data to the United States. Blackbaud uses Standard Contractual Clauses (“SCCs”) or Model Clauses as a mechanism to provide appropriate safeguards for the protection of personal data for EU, UK, and Swiss data protection purposes.

Changes to this Policy

Blackbaud may update this Policy at any time and from time to time and we will post any changes to this page. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy.

Contacting Us

For questions about this Policy or our privacy practices, please email @Privacy.

Last updated July 6, 2021